Voice AI / Space
    Submit
    Back
    CareCycle

    CareCycle

    Visit Website
    Vertical
    Assistant
    Healthcare

    AI platform automating Medicare member engagement, retention, renewals, and scheduling.

    CareCycle banner

    About CareCycle

    careCycle: AI Platform for Medicare Member Engagement and Retention

    careCycle is an AI-powered platform designed to help Medicare agencies and licensed agents maximize member retention, automate engagement, and streamline the entire member journey. By leveraging multi-agent AI teams, careCycle ensures every member receives timely, personalized attention-from first contact to renewal-while freeing agents to focus on new business.

    Key Features

    • 24/7 Multi-Agent AI Teams: Handle all stages of the member lifecycle, including onboarding, inquiries, renewals, and cross-selling, around the clock.

    • Pre-Screening & Scheduling: Never miss a lead with continuous pre-screening, source tracking, and seamless integration with CCaaS systems. Warm transfers ensure licensed agents receive qualified leads with full context.

    • Always-On Member Care: Provide every member with a personalized welcome call, greet them by name, and manage inquiries intelligently, with escalation when needed.

    • Retention & Renewals: Automate renewal campaigns, proactively cross-sell ancillary products, and identify at-risk members early to improve retention.

    • Integrated Dashboard & Analytics: Full visibility into member interactions, transfer success rates, and campaign performance, with automated workflows and analytics.

    • After-Hours Lead Conversion: Qualifies and schedules callbacks for leads received after hours, increasing conversion rates by up to 5x compared to industry averages.

    • Seamless Integrations: Works with existing CCaaS, CRM, APIs, and carrier portals to unify processes and data.

    Use Cases

    • Medicare member onboarding and engagement

    • Automated renewal and retention campaigns

    • Cross-selling of ancillary insurance products

    • 24/7 inquiry management and escalation

    • Lead pre-screening and appointment scheduling

    Getting Started

    careCycle empowers Medicare agencies to reduce churn, increase retention, and boost conversions by automating member engagement and providing intelligent, always-on support throughout the member lifecycle.