Capacity AI Voice Agent

Capacity AI Voice Agent: Automate up to 80–90% of inbound support calls

Capacity’s AI Voice Agent is part of its Intelligent Virtual Agents platform, designed to handle the majority of inbound support interactions with a natural, human-like voice. It delivers 24/7 coverage, automates routine tasks, and routes complex issues to the right human agent with full context. By deflecting repetitive inquiries, it reduces costs, improves efficiency, and enhances the overall customer experience.

Key Features

• Human-like Conversations: Understands caller intent and engages in natural, multi-turn conversations to resolve inquiries.

• 24/7 Omnichannel Support: Available anytime across voice, chat, email, SMS, and more.

• Task Automation: Manages routine requests such as scheduling, order/account lookups, and FAQ resolution.

• Intelligent Escalation: Seamlessly routes complex cases to live agents with full context.

• System Integrations: Connects with 250+ apps including CRM, helpdesk, and business systems for personalized support.

• Analytics & Insights: Provides dashboards on call volumes, resolution rates, and deflection to optimize operations.

• Multilingual Capabilities: Supports a variety of languages to serve diverse customer bases.

Use Cases

• Automating responses to frequently asked questions

• Providing after-hours and overflow support

• Scheduling appointments and managing reservations

• Checking order status, account details, or subscription info

• Qualifying leads and handing them off to sales teams

Getting Started

Website: capacity.com/ai-voice-agent
Request a Demo: capacity.com/contact/request-a-demo

Summary

Capacity’s AI Voice Agent empowers organizations to transform their customer support by automating a large share of inbound calls. By handling routine inquiries around the clock and escalating only when needed, it frees up human agents to focus on higher-value work, reduces operational costs, and boosts customer satisfaction.