Balto AI

Balto: Real-Time AI Call Guidance and Automation for Contact Centers

Balto is an AI-powered platform designed to automate and enhance contact center operations through real-time call guidance, automated quality assurance, coaching, and compliance management. The platform equips agents, supervisors, and quality teams with AI-driven tools to solve customer problems faster and improve operational efficiency.

Key Features

• Real-Time Call Guidance:
  Provides agents with dynamic prompts, compliance checklists, and instant answers during calls, ensuring adherence to scripts and efficient objection handling.

• Automated Quality Assurance:
  Scores 100% of calls automatically, flags compliance issues, and surfaces QA trends, reducing manual QA workload by up to 70%.

• AI-Driven Coaching:
  Identifies agents needing coaching, prepares coaching packets, and highlights coachable moments, enabling supervisors to coach more effectively and efficiently.

• Compliance Monitoring:
  Scans all calls for compliance issues in real time, escalates concerns, and organizes them in a centralized inbox for easy review.

• Automated Note-Taking:
  Summarizes conversations directly into the CRM, freeing agents from manual note entry and allowing focus on customer engagement.

• Insights and Analytics:
  Delivers instant insights on business trends, compliance, and agent performance through AI-generated reports and dashboards.

• Multilingual Support:
  Available in English, Spanish, and French, with additional languages in development.

• Seamless Integrations:
  Integrates with major CRMs and phone systems, including Salesforce and RingCentral, for streamlined workflows and data access.

• Data Privacy and Security:
  Scrubs sensitive information in real time and supports compliance with PCI and HIPAA standards.

Use Cases

• Enhancing agent performance with real-time guidance and support

• Automating QA and compliance monitoring for contact centers

• Streamlining coaching and supervisor workflows

• Improving customer experience and operational efficiency

• Supporting multilingual customer service environments

Getting Started

• Website: balto.ai

• Explore platform features, see product demos, and review integration options directly on the homepage.

Balto enables contact centers to automate QA, ensure compliance, and empower agents with real-time AI guidance, driving faster resolutions and improved customer satisfaction.