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    ASAPP

    ASAPP

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    Platform

    Generative AI platform enhancing contact center capacity, customer experience, and costs.

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    About ASAPP

    ASAPP: AI-native Customer Service for Enterprise Contact Centers


    ASAPP provides a generative AI-powered platform designed to transform enterprise contact centers by automating complex customer interactions at scale. Its AI agents deliver fast, personalized voice and chat service 24/7, improving first contact resolution while reducing wait times and costs. The platform integrates seamlessly with existing CX stacks and leverages human-AI collaboration to handle escalations smoothly, maximizing customer satisfaction and operational efficiency.

    Key Features

    • GenerativeAgent® AI: Fully automates complex customer service interactions over voice or chat with human fallback when needed.

    • Enterprise-Scale Capacity: Instantly scales to meet high demand and handle large volumes across legacy systems.

    • Cost Reduction: Significantly lowers service costs by decreasing handle times and automating workflows.

    • Better Customer Experience: Offers faster, personalized, and convenient service anytime, improving loyalty.

    • Human-AI Collaboration: Seamless handoff to humans without restarting conversations to ensure resolution.

    • Real-Time Agent Support: Enhances human agents with AI-driven suggestions and dynamic concurrency controls.

    • Security and Compliance: Built with strict safety and security measures for enterprise needs.

    • Continuous Improvement: Learns from every interaction to improve outcomes over time.

    Use Cases

    • Large enterprises seeking to increase contact center capacity without proportional headcount increases.

    • Organizations aiming to reduce customer service costs while improving satisfaction and retention.

    • Contact centers looking to seamlessly blend AI automation with human agents for efficiency.

    • Businesses requiring 24/7 customer support with rapid, reliable first contact resolution.

    • Teams needing AI tools to enhance agent productivity and prevent burnout.

    Getting Started


    Website: https://www.asapp.com


    ASAPP delivers an AI-native customer service solution designed for enterprise contact centers, combining generative AI automation with human collaboration to scale service capacity, reduce costs, and elevate customer experiences. Its robust platform offers seamless integration, real-time improvements, and enterprise-grade security, making it a leading choice for digital customer interaction innovation.