Arc

Arc: Drive-Thru Intelligence. Not Just Automation.

Arc is a voice AI platform designed specifically for drive-thru operations, enabling restaurants to run, optimize, and grow their drive-thrus like a digital channel. By deploying fast, friendly voice AI agents that work seamlessly alongside human crews, Arc helps brands drive incremental revenue, improve order accuracy, and free up labor without impacting customer satisfaction or line speed.

Key Features

• Purpose-Built Voice AI: Utilizes proprietary models trained on thousands of real orders to handle pauses, accents, and background noise with high accuracy and independence.
• AI-Powered Upselling: Launches new upsell strategies in minutes, auto-adjusting based on line length or time of day to increase average order value.
• Real-Time Menu Updates: Connects directly to POS systems for fast menu updates, allowing crew members to verbally communicate out-of-stocks and limited-time offers in real time.
• Seamless Integration: Works with existing POS systems and base stations without requiring new hardware or infrastructure changes.
• Arc Observe Dashboard: Provides live insights into accuracy, upsell take-rates, order times, and customer satisfaction across stores and dayparts.
• Crew Fallback: Automatically hands the call over to human staff if the AI needs help, logging the event to continuously improve the model.
• Auto Test & Learn: Enables controlled A/B testing to measure the lift and effectiveness of different scripts and strategies before a wide rollout.

Use Cases

• Quick-service restaurants seeking to increase average order value through automated, intelligent upselling.
• Drive-thru operators aiming to improve order accuracy and reduce mistakes during peak hours.
• Brands looking to free up staff labor for other operational tasks without sacrificing customer service quality.

Getting Started

• Website: https://tryarc.com/
• Pilot Program: Kickoff to pilot takes 8 weeks with a custom voice AI model trained on your specific menu and scripts.
• Contact: Reach out via the website to see the platform in action and get a tailored estimate.

Arc transforms traditional drive-thru lanes into intelligent, data-driven digital channels. By combining highly accurate voice AI with real-time analytics and seamless POS integration, the platform empowers restaurant operators to boost revenue, streamline operations, and deliver a consistently excellent customer experience.