Altur

Altur: Human-less Call Center

Altur provides voice AI agents designed to manage debt collection and sales operations entirely on autopilot. The platform functions as a human-less call center, handling everything a traditional call center does by segmenting accounts and optimizing communication channels, timing, frequency, and tone to maximize contact and conversion probabilities.

Key Features

• Omnichannel Communication: Operates via phone calls, WhatsApp, and SMS, selecting the optimal channel based on account profiles and behavior.
• Proprietary Dialer: Features an outbound outreach dialer optimized for Latin America, delivering up to 6x more effective contact compared to traditional dialers with human agents.
• Adaptive Negotiation: AI agents adapt to each customer's profile to negotiate, offer alternatives, and close deals on every call.
• Contextual Follow-up: Maintains full context on every account, remembering payment promises and following up without starting over.
• A/B Testing and Self-Improvement: Continuously experiments with different flows, messages, and schedules, automatically scaling the most effective strategies without manual intervention.
• Granular Visibility: Automatically evaluates every call, providing full observability of what was said, customer responses, and whether protocols were followed.
• Security and Compliance: ISO 27001 certified, featuring AES-256 encryption at rest, detailed audit logs, and real-time monitoring to detect and correct errors.

Use Cases

• Debt Collection: Automates payment reminders, negotiates payment plans, and follows up on overdue balances.
• Banking Sales: Manages outbound sales operations specifically optimized for the Latin American market.

Getting Started

Website: https://altur.io

Altur enables organizations to scale their call center operations without scaling their teams, utilizing AI agents to handle millions of calls, messages, and negotiations with enterprise-grade security and continuous self-improvement.